Fraud Risk Analyst

San Diego, CA

Why You're Needed

The Fraud Risk Analyst supports issue resolution on suspicious, potentially fraudulent activity on Engage FT’s prepaid programs. Evaluating fraud related tickets, you’ll determine the appropriate action to be taken based on predefined procedures, which may include closing the accounts or escalating issues to management for review. You’ll assist management in achieving company’s fraud management goals by identifying and recognizing changing patterns and techniques utilized by fraud perpetrators and recommend adjustments to monitoring policies based on that understanding. Working collaboratively as part of a team to troubleshoot and enhance our products and services you’ll ensure full performance optimization for our users.

The ideal candidate is a self-starter with the ability to identify opportunities and engage others to drive issues to resolution. You should have strong organizational skills and be detail focused. Nimbleness, team-orientation, and a passion for security and customer support are essential.

What You’ll Do

  • Research assigned fraud tickets by reviewing potential fraudulent activities, account history and trends
  • Take appropriate action on fraudulent activity based on research
  • Utilize fraud management tools to research fraud cases
  • Verify all fraud-related documentation in order to perform due diligence on any fraud-related activities
  • Identify new fraud patterns and suggest policy updates to improve the company’s fraud prevention goals
  • Provide input into fraud activity reports and suspicious activity referrals

What You’ll Need

  • Strong analytical skills
  • Good written communication
  • Detail oriented
  • Self-directed with a natural sense of curiosity and problem-solving
  • Experience using Excel and familiarity with other Microsoft Office products
  • Ability to write and understand basic formulas

Experience with the following is a bonus:

  • CSR style support tickets
  • ThreatMetrix or other similar fraud management tools
  • Banking or e-commerce fraud management activities


Please send an email to with your resume, and a paragraph describing why you'd be the best candidate for this position.