The Customer Success Analyst supports our global Customer Success Team by utilizing timely and accurate customer analysis and reporting to inform and improve marketing communication strategies through various customer communication channels – namely email, app push and SMS. With your keen eye for detail, you'll gather customer behavior data allowing us to develop our understanding of customer feedback and product usage patterns. Ultimately, you'll be using all these data points to help us map customer journeys to various touch points and improve our relationships with our clients and their customers.
The ideal candidate is a dedicated problem solver, passionate about marketing, research and communicating with consumers. A strong understanding of customer analytics, customer segmentation practices, mapping customer journeys and developing and implementing communication strategies is paramount. We are looking for someone who is highly-motivated with a blend of technical skills and general business knowledge, an understanding of Marketing principles, excellent written and verbal communication skills and high enthusiasm for customer success.
Please send an email to email@example.com with your resume, and a paragraph describing why you'd be the best candidate for this position.