Engage Financial Technology, Inc. (Engage) maintains important Disaster Recovery and Business Continuity Plans that may be activated in the event of a Significant Business Disruption (SBD). Engage realizes the critical nature of being able to continue material operations if an incident occurs that could affect mission-critical business units and systems. These plans are key components in maintaining emergency procedures and are also required by our sponsoring banks and program clients.
In planning for potential significant business disruptions, Engage has considered a number of outcomes from varying scenarios, including, as examples only, a disruption to a single building, a city-wide business disruption and a regional disruption. The plans are intended to permit the continuation of key business operations during most types of disruptions by resuming mission-critical operations, usually within the same business day as the disruption. To assist this business continuity, Engage maintains backup systems in alternative locations using cloud-based services. In cases of an extreme disruption, where the continuation of business may not be practical or in the best interest of the firm or its clients, Engage has implemented steps necessary to ensure cardholders continue to have prompt access to their funds. Please note that during an extreme disruption, a cardholder’s ability to add funds to the card along with product features may be limited or not available.
Since the Engage Business Continuity Plan contains details of a confidential and proprietary nature, they cannot be distributed to the public. Clients and cardholders should also note that the Engage Business Continuity Plan is subject to modification, and that updated summaries of the plan will be promptly posted on the Engage website, as permitted by applicable law.